Shipping Policy

Where we deliver

We currently ship nationwide within South Africa only. We don't offer international shipping at this time.

Processing time

We carry stock on our best-selling styles, but not every size and colour is on hand at all times. Here's what to expect:

• •In-stock items: orders placed before 12pm on a business day are packed and dispatched within 1–2 business days.
• •Made-to-order / sourced items: if a size, colour, or piece isn't currently in stock, we source or produce it before dispatch. This adds roughly 5–10 business days on top of standard delivery. We'll always email you if your order falls into this category, with a realistic estimate for your items.
• •You'll receive a dispatch email with your tracking number as soon as your order ships.

How we deliver

You choose your delivery method at checkout:

• •Paxi collect (free): We send your parcel to the PEP store you choose and you collect it there. Over 2 000 branches nationwide, including areas couriers don't reach. Allow 5–7 business days after dispatch. You'll get an SMS when it lands.
• •Courier to your door (R 250): Door-to-door delivery to the address on your order, 1–3 business days after dispatch in the major centres and a little longer elsewhere.

Total delivery time is processing time plus transit time. For in-stock items collected at a PEP store, that's typically 6–9 business days from order to collection, or 3–5 business days by courier. For sourced items, plan for 1–2 weeks in total. We'll confirm a specific estimate by email once we know what your order needs.

Shipping cost

Paxi collection is free on every order, anywhere in South Africa, with no minimum spend. Door-to-door courier is R 250 and is charged at checkout only if you choose it.

Tracking your order

Once dispatched, you'll receive your tracking number by email, and can also view order status from your Orders page.

Delays

Public holidays, network delays, load-shedding, and remote delivery areas can occasionally add extra days. We'll keep you updated by email if we expect your order to take longer than the estimates above.

Questions

Email us at hello@imihla.co.za with your order number and we'll help.