Refund Policy

Change of mind returns

If something isn't right, you can return it for a refund or exchange if it meets all of the following:

• —Requested within 7 days of delivery.
• —Unworn, unwashed, and in original condition, with tags still attached.
• —In its original packaging where possible.

Not eligible for return

• —Items returned outside the 7-day window.
• —Items that have been worn, washed, or altered.
• —Underwear, and items marked as final sale at checkout, for hygiene reasons.

Faulty or incorrect items

If your order arrives damaged, faulty, or different from what you ordered, contact us within 7 days of delivery. We'll cover return shipping and offer a full refund, replacement, or exchange — your choice.

How to request a return

Email hello@imihla.co.za with your order number and the reason for the return. We'll confirm eligibility and send you return instructions.

For change-of-mind returns, return shipping is at your own cost unless we tell you otherwise. For faulty or incorrect items, we cover the cost.

Refund processing

Once we receive and inspect your return, we'll notify you by email whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days, via the same processor you paid with (Ozow, PayFlex, or Paystack). Card and bank processing times outside of our control may add a few extra days before the refund reflects.

Exchanges

Want a different size or colour instead of a refund? Let us know when you request your return — we'll send the replacement once the original item is received back, subject to stock availability.

Your statutory rights

This policy is in addition to, and doesn't limit, any rights you have under South African consumer protection law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

Questions

Email us at hello@imihla.co.za and we'll help.